Guillermo Fumero

Clariant is a process Oriented company . As global process owner of Order-to-Cash, Guillermo is a Member of the Global Business Services Management committee. In this organization he is responsible for the set of business processes that involve receiving and fulfilling Clariant´s customer requests for goods or services. The main processes covered in the Order-to-Cash area are Credit Management, Order & Contract, Order Fulfillment, Distribution Network design, Operational Transfer Price Management, Transport Planning, Transport Execution, Customer Invoicing, Accounts Receivables, Cash collection and assignment as well as Customer Care topics related to the process such as claim handling. He is also Global Head of Logistic Services. His biggest successes in the past 6 months have included the expansion of Order-to-Cash's scope in their shared service centers India and Poland to include logistics activities in several regions and order management for selected business units in Europe, the Middle East & Africa, and India. Alongside that Clariant are working to accelerate productivity in OtC for finance-related services that since last year are in the full responsibility of Clariant's shared service centers. Other successes include the opening of the SSC in Greater China, which is a new market for our Global Business Service organization and where now have a brand new shared services center focusing on Order-to-Cash and Source-to-Pay activities. Order-to-Cash remains one of the most critical processes given the direct exposure to customer interactions. Overcoming this has been the greatest challenge for the past six months.